Customer Service Assistant

Duties will include (but are not limited to)

  • Deliver Customer Service to our customers in the Reception and the Call Centre
  • Assistance to the Exams department
  • Assitance to the Projects department 

Essential requirements

  • Partners and Customers relations
  • Dealing with Telephone, E-mail and Digital enquiries
  • IT Skills: MS Office
  • Fluency in Uzbek, English and Russian (spoken & written)
  • Behaviours listed in the Job Profile
  • University degree

Desired requirement

  • Experience of working with customers

How to Apply

Applicants wishing to apply should fill out the Application Form and send it to info@britishcouncil.uz putting Internship Programme in the subject field. 

The closing date for receipt of applications is 15 October 2017. The starting date is 1 November 2017.

The related managers will hold a selection process to assess received British Council application forms. 

We will contact successful candidates after the short-listing process.

Projects and Customer Service Co-ordinator (full-time one year contract initially)                                      

Duties will include (but are not limited to)

• Project Delivery
• Partners and Customers relations
• Maintaining financial processes

Essential requirements:

• University degree
• Previous education project coordination experience
• IT Skills: MS Office
• Basic finance management/administration skills
• Excellent level of written and spoken English, Russian and Uzbek languages
• Behaviours listed in the Role Profile

Please see the Role Profile to get more information about the details of this position. 

Shortlisting will be done against required skills, experience and qualifications listed in the Role Profile. Only shortlisted candidates will be invited for an interview.

Candidates wishing to apply should fill out the Application Form and send it to:

Olga Kim on Olga.Kim@britishcouncil.uz 

For any information, please contact us on +99871 2050660 

Closing date for applications is September 20, 2017, starting date is October 1, 2017  

Internship programme in Customer Management and Projects department

You can join our Customer Management and Projects team through our internship programme. The purpose of our Internship Programme is to offer to successful candidates an opportunity to improve their skills and enhance their educational experience through practical work assignments while gaining experience of working in an international environment.

ROLE OVERVIEW

Our Internship Programme is open to students or graduates (18 years or above).

Candidate requirements:

  • Strong communication skills with external and internal customers 
  • Computing skills (MS Office)
  • Ability to work independently and as a team member
  • Accuracy/attention to detail
  • Desire to work & develop
  • Fluency in Uzbek, English and Russian (spoken & written)
  • Knowledge of the British Council work areas is beneficial

Duties and responsibilities may include those identified in the Duties Description.

The period of internship would be 9 months. The starting date of internship is 1 October, 2017. 

The programme is part-time, i.e. interns are expected to work up to 8 hours a week in the British Council office in Tashkent. Before applying, please make sure you are ready to take on such a commitment.

What interns do at the British Council?

The Customer management job plan for interns will include working in the Call Centre, supporting the Exams team with assisting the Customer Management team with everyday business tasks and in the programmes department assisting the colleagues with projects delivery. 

Do interns get a certificate? 

All selected candidates who have completed the internship programme successfully will receive a certificate stating the period of the internship and the duties which they were assigned.

What are my chances of employment at the British Council after the internship?

As the main purpose of the Internship Programme is to provide an opportunity to gain experience in project work in an international environment the programme is not related to employment in the British Council.

An intern may apply for any job opening in the British Council during his/her internship programme, if he/she wishes to apply.

HOW TO APPLY

Applicants wishing to apply should fill out the Application Form and send it to info@britishcouncil.uz putting Internship Programme in the subject field. 

The closing date for receipt of applications is 23 September 2017.

The related managers will hold a selection process to assess received British Council application forms. Please do not send your CVs. 

We will contact successful candidates after the short-listing process.

 

Working for the British Council offers you a unique opportunity to gain experience and develop skills in a modern, rapidly changing organisation with worldwide influence and impact. British Council jobs offer scope for versatility, initiative and creativity in a stimulating and supportive environment.

What are the longer-term career prospects?

You will be encouraged to manage your own career. Whatever your area and level of work, a job in the British Council is a unique opportunity to develop highly transferable skills which will serve you well even if you aim to move out of the organisation in due course.

Terms and conditions of service

Successful candidates are offered appointment on a fixed-term contract. The duration of the contract is determined by the nature of the job to be filled. Please refer to the Role Profile of the available job vacancy in order to learn more about the specific terms and conditions of the advertised job.

Volunteering and Internship

We provide volunteering and internship opportunities to students and other interested individuals to develop professional skills and gain work experience at the British Council. Please Contact us for more information.