Exams Assistant

   Product Service Support

• Undertake the related planning and delivery functions in preparation for Test Days in line with BC process
• Supports the selection of suitable venues by viewing venues identified by Cluster Operations Planning function
• Ensures exam materials are received at Test Centre and stored securely in the Confidential Materials Room (CMR)
• Undertakes sorting and packing of exam materials for designated test venues and supports exam materials reconciliation
• Arranges transport of confidential materials and resources required on test day to the exam venue.
• Ensures proper procedures and documentation is adhered to when handing over exam materials to courier or Venue Staff (VS)
• Distributes sufficient resources to venues as per requirements (e.g. process guides, stationery, branding/signage/ technical equipment – speaking test/hand scanners and CICO devices)
• Ensures proper script receipt tracking, packing and return OR scanning, store and shredding
• Inputs exam results into Examining Board platforms
• Scans post-exam scripts and/or despatches to Examining Boards
• Produces TRFs and certificates and issues results to candidates; as required, sorts and delivers B2B certificates to Account Relationship function
• Processes Enquiries into Results with the Examining Board
• Provides timely escalation of issues, enabling the adaptation of work plans where necessary
• Supports continuous improvement in efficiency/cost effectiveness/quality of service delivery in the team
• Customer support
• Is a specific point of reference on queries relating to an area of nominated expertise or responsibility
• Identifies where more complex issues require resolution by others and refers them on accordingly
• Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience

• Relationship & stakeholder management

• Carries out instructions and requests from Exams Coordinator efficiently and effectively
• Builds an understanding of who’s who within the wider region to enable effective resolution of issues when they arise

Risk & Compliance 

• Ensures adherence to CMR standards and management
• When requested carries out random checks on Test Day to prevent issues from arising.
• Provides support and reporting for audits and performance reviews
• Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times
• Creates awareness within the country team on the importance of maintaining the standards around CMR and distribution of exam related materials, provide feedback if behavioural gaps are observed

Finance & resource management

• Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed

 Managing self & others

• Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon
• Monitors internal colleagues or external contractors/suppliers task completion to agreed quality and time standards

 Test Day Support

• This role will be part of a team carrying out Duty Officer duties on a rotational basis supporting test day delivery. The test day roster will include some early morning and weekend cover.

 Other general tasks

• PO raiser in SAP
• Support in organising IELTS-related events
• Supervision or support for other exams if required

To find out more information and apply, please follow this link - Exams Assistant Job Details