To help make taking the IELTS test an enjoyable experience for you, we have prepared a list of frequently asked questions that will help with any dilemmas you may have. Please take a look at the answers below, and if still have any additional questions please contact us and we'll be happy to help.
FAQ: IELTS frequently asked questions
Registration and General Questions
1. How can I register for IELTS?
You can register for IELTS online via the following this link.
Test takers will receive further instructions in test acknowledgement letter via email after registration is submitted.
2. How to process payment?
There are three ways to pay:
1. You can pay through our online booking system using Visa and Master Cards
2. You can pay by cash at the bank.
3. You can pay using online payment methods (such as Payme, Apelsin etc.)
3. I paid for my IELTS exam today but in the candidate area my status is still unpaid. It is written that we don’t need to send a copy of payment receipt and how can I know that you received my payment?
Yes, you don’t need to send us a payment receipt. However, please keep the receipt for your future reference. After you make the payment, banks of Uzbekistan provide us with the list of candidates’ payments at the end of that day or the next morning. Based on that document, our finance department checks all bank transactions and inserts them into the system. It takes 1-3 working days to process payments. As soon as the payment is processed, you will get confirmation email to the email address you have indicated while registration.
4. What's the difference between the Academic and General Training tests?
Candidates must check this before they apply, as every institution has other rules. We cannot decide the module for them or advise on the type of test. Tell them to check the requirements of the receiving organization.
Just for your information:
- Academic: Entry to University, Professional Registration (doctors, dentists, nurses, lawyers, engineers etc.)
- General Training: Immigration to Australia, Canada, New Zealand, UK Work-related practical training
5. How to upload documents?
Your scanned document must be in PDF, JPG, PNG, JPEG, GIF format, files no larger than 3 MB. You can upload 2 files. Usually candidates have problems with uploading their docs because the scan is too big or in PDF format.
6. Can I change from General Training to Academic module (or vice versa)?
If we have GT/AC session, then probably yes, we just need to check that we have enough question papers.
If the session is Academic only and the candidate needs GT module, test day transfer will be needed. In this case the candidate pays 25% of the test fee and submits the test day transfer form with the receipt.
7. I wrote my name/surname or contact details incorrectly. Should I re-register?
Candidate can contact us vias email or phone and inform about the mistake. Spelling mistake can be updated in the system.
8. Which is better to take: IELTS on paper or IELTS on computer?
Paper-based or computer-delivered tests are two choices of the same test. If you choose computer-delivered IELTS, you will take the Listening, Reading and Writing Tests on a computer. There are several benefits of taking a test on a computer, which are highlighted in the next question.
All other aspects of the test are exactly the same, whether it is taken on paper or on a computer.
9. What are pros and cons of computer test and paper test?
IELTS just made it easier and more convenient for test takers to take the test. You have the following advantages with computer-delivered tests:
- more test dates to choose from
- more venues to choose from
- the results will be available quickly in 5-7 days
Visit www.takeielts.org site Prepare section to get familiar with both paper-based and computer-delivered tests and then you can decide which one you prefer. There are also familiarization videos for CD IELTS on www.takeielts.org that you can watch.
10. Are both paper-based (PB) and computer-delivered (CD) checked by examiners?
In both PB and CD tests, the Listening and Reading Tests are checked by markers, and the Writing and Speaking Tests are marked by trained IELTS examiners.
Test Day Questions
1. I am disappointed that you have changed my Speaking test format from F2F to video-call. While registration I intentionally chose F2F format, but it had been changed to video call. Can I change my speaking test format now?
We understand your concern. This happens only if you failed to provide all the necessary documents in time or failed to pay the fee withing given 5 days limit. In fact, Video call format of Speaking is also face-to-face, but via ZOOM application. The session will be taken by an authorized Cambridge examiner. Currently this kind of session is conducted in almost all test centres around the world.
2. What proof of identification can I use (ID, Passport, etc.)?
On the day of the IELTS test you must present an original and current passport or national identity card. We cannot accept photocopies. You will not be able to sit your exam without a valid passport/National ID.
3. What if I’m late for the test or can’t make it due to an emergency?
After completing registration, test takers receive a confirmation email in which detailed information about the test date, time and location is provided. Unfortunately, candidates who arrive late for registration will not be allowed to take the test and will lose their test fee.
If you cannot attend the test because of a medical emergency, you must provide us with a medical certificate within five days of the missed test. The letter must clearly state the reason you were unable to attend the IELTS test and must be appropriately dated.
More information here.
4. Can I take my medication or glasses into the test room?
Yes, you can. Diabetics and asthmatics should have notified the British Council before the test.
5. How can I request a refund?
If you cancel your IELTS test up to five weeks before (IELTS on Paper) and up to 2 weeks before (IELTS on Computer) the test date, you will receive a refund minus an administration fee of 25% of the test fee.
Candidates who seek to cancel their registration or transfer test dates within the five-week period prior to the test date will only receive a refund if their ability to sit the test has been affected by illness or serious cause.
In this case, please add this document to the package:
- Supporting documents for refund (medical certificate or official confirmation for serious cause issued by delegated authorities)
You can find the document templates below in the download section. Please scan and send all forms and documents to - firstname.lastname@example.org
A list of serious causes includes:
- Illness – e.g. hospital admission, serious injury or illness (does not include minor illness such as a mild cold)
- Loss or bereavement – death of a close family member
- Hardship/trauma – victim of crime, victim of a traffic accident
- Military service
6. How to transfer test date?
If you need to change the date of your test from the date you originally booked, you can request a test day transfer up to five weeks before the test date for IELTS on Paper, up to 2 weeks before the test date for IELTS on Computer, free of charge.
If you receive a transfer to new test date (either before the test or due to illness) and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.
8. What if there is a spelling mistake in Test Report Form?
It is the test taker’s responsibility to submit the correct personal information. But if there is any typo in the certificate or TRF is damaged, certificate should be resent to the office. The incorrect or damaged certificate will be replaced.
Test Results Questions
1. How can I appeal test results?
Please note that the test-taker can appeal within six weeks of the test date and can choose which sections of the test are re-marked.
In order to apply for Enquiry on Results, the test-taker needs to provide the following documents:
- Filled-in and signed Enquiry on Results application
- EOR fee payment confirmation
- Passport copy – first 2 openings
Your result will normally be available in 2 to 21 days, depending on several factors including the number of sections requested for remark. If you have not received a response after 28 days, please contact your test center. Enquiries on Results take two to four weeks to complete.
More information and the EOR form can be found here
2. Is EOR fee refundable?
If you have requested re-assessment of your test, there is a charge which may vary from test center to test center. However, if your score is upgraded this cost is refunded. Your marks cannot be lowered on re-assessment.
More information about EOR can be found here.
3. Can I collect my certificate personally?
You can pick up Your Test Report Form in our office on the 13th day after the date of the written test on paper and on the 4th day after the date of the written test on computer. If you are unable to collect your TRF from the office, your certificate will be sent via courier delivery service to the postal address provided by you on the test date. Please allow at least seven days for the delivery.
4. How is the scoring done? Are the scores always rounded up when they are averaged?
Please visit a dedicated page to read a detailed explanation of IELTS scoring.